§ 05Solution · Local Government & Municipalities
Every resident.
Answered. 24/7.
VoiceMan AI runs human-grade voice agents that hold natural phone conversations in Hebrew and English, understand resident needs, and complete actions end-to-end — 24/7.
§ 01Core capabilities
One number. Every department. Always open.
Natural real-time voice conversations
Human, flowing dialogue in Hebrew and English; understands open questions, context, and objections; gives accurate, consistent answers.
Inbound and outbound calls
Automatic answering of incoming calls, plus proactive calls for updates, reminders, and surveys.
Appointment scheduling
Coordinates meetings with municipal departments and sends confirmations and reminders.
Integration with municipal systems
Connects to CRM, ERP, service centers, and internal systems.
Transcription, summary & documentation
Full transcription of every call, automatic summary, and data entry into the system.
Reports & analytics
Handling-time measurement, inquiry-type analysis, and service metrics.
Full availability
24/7 response, independent of staffing.
§ 02What makes VoiceMan AI different
Built for the local authority — not retrofitted from an enterprise call center.
- An exceptionally natural human voice
- Full adaptation to the needs of the local authority
- Complete end-to-end process automation
- Handoff to a human agent only for genuinely complex cases
- Fast deployment with no complex infrastructure change
- Significant savings in operational costs
- Unlimited scale — thousands of simultaneous calls
§ 03The economic failure of the human service model
The cost of doing nothing is not zero.
Long hold times at peak collection load
Low resident satisfaction due to lack of response
Hidden costs: agent burnout, human error, lack of traceability
A direct hit to the political capital of city leadership
§ 04Every municipal department, covered
VoiceMan AI replaces human response across the municipality.
106 city hotline
Open service tickets, check inquiry status, route to the right department, issue ticket numbers, 24/7.
Property tax & collection
Check outstanding balances, information on discounts and eligibility, send payment links, payment reminders, schedule meetings.
Parking
Check parking tickets, appeal information, permit-request status, payment reminders.
Engineering, planning & building
Check request status, information on required documents, schedule meetings with engineers.
Business licensing
Requirements for opening a business, application status, schedule meetings.
Education
Kindergarten and school registration information, request status, meeting coordination.
Welfare
Information on services and entitlements, schedule meetings, reminders.
Veterinary services
Renew dog licenses, vaccination reminders, resident information.
Sanitation & landscaping
Report hazards, treatment-status updates.
Transportation & infrastructure
Information on roadworks, closures, and traffic arrangements.
Culture, libraries & community centers
Event information, class and activity registration.
Sports & recreation
Facility information, activity registration.
Security & emergency
Proactive calls to residents, real-time emergency alerts.
Human resources
Candidate screening, interview coordination.
Satisfaction surveys
Automatic feedback collection after service.
§ 05Proactive processes the system runs
§ 06Accessibility & inclusion
A regular phone call is full access.
A digital gap excludes residents. Seniors, non-Hebrew speakers, and people with disabilities struggle with apps, websites, and complex IVR menus. A regular phone call is full access — no app, no learning curve, no language barrier.
Supported languages
§ 07The results for the municipality
What you walk away with.
- Full 24/7 availability
- Reduced load on service centers
- Shorter wait times
- Consistent responses
- Significant savings in workforce costs
- Higher resident satisfaction
- Greater employee output